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Workflow Automation—2024—4 weeks
HEALTHCARE
A healthcare provider where patient intake involved walking papers between floors. In 2024.
n8nSupabaseTwilioReact
🪓KILLED: Manual everything
THE DISEASE
Patient intake was 47 manual steps across 6 systems. Actual humans physically carrying paper between floors. Fax machines were involved.
✕47 manual steps per patient
✕6 different systems that didn't talk
✕Fax machines (plural)
✕Paper forms in triplicate
✕Average intake time: 4 hours
THE SURGERY
01
Process Mapping
Shadowed staff for a week. Found 23 steps that existed because "that's how we've always done it."
02
Integration
Built API bridges between all 6 systems. They talk now.
03
Automation
n8n workflows that handle the boring stuff. Humans do the human stuff.
04
Interface
One React app to rule them all. 3 clicks. Done.
THE AFTERMATH
Staff now spend time with patients instead of paper. The fax machines were ceremonially unplugged.
Intake steps
47→3
Time per patient
4 hours→15 min
Paper used
~50 pages→0
Staff overtime
20 hrs/week→2 hrs/week
"
We threw a party when we unplugged the last fax machine. I'm not joking. There was cake.
Operations Director
Healthcare Provider